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TICKET TOM
Prioritization
During this step, Ticket Tom utilizes the results of the ticket analysis for prioritizing the ticket. Using this information, Tom determines both the priority of the ticket as well as the complexity of the required solution. This provides insight into the urgency of the ticket and the challenges involved in solving it.
Put Ticket Tom to work by clicking submit.
Input:
Sender Name: Alex Johnson;
Sender Company: Digi Solutions B.V.;
Issue: Windows 10 update failure;
Error Code: 0x80070002;
Symptoms: Update stuck at 60%, system slowdown;
Actions Taken: Multiple update attempts, restarts;
Impact: Compromised system performance affecting daily tasks;
Concerns: Missing important security updates, new features;
Frequency: Persistent
Start Date: Not provided;
Additional Info: Not sure if system slowdown is related, but it coincided with the update issue.;
Sender Company: Digi Solutions B.V.;
Issue: Windows 10 update failure;
Error Code: 0x80070002;
Symptoms: Update stuck at 60%, system slowdown;
Actions Taken: Multiple update attempts, restarts;
Impact: Compromised system performance affecting daily tasks;
Concerns: Missing important security updates, new features;
Frequency: Persistent
Start Date: Not provided;
Additional Info: Not sure if system slowdown is related, but it coincided with the update issue.;
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Output:
